Driftĭrift provides conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence (NLP). The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it. Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities. Watson Assistantĭeveloped by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Using machine learning and behavioral data, Intercom can answer up to 33% of queries and provide a personalized experience along the way. Intercom is software that supports live chat, chat bots, and more to provide messenger-based experiences for prospects. However, HubSpot does have code snippets, allowing you to leverage the powerful AI of third-party NLP-driven bots such as Dialogflow.īecause HubSpot is a CRM platform, using the HubSpot chatbot in conjunction with code snippets gives you the advantage of easy integration across your marketing, sales, and service tools. Keep in mind that HubSpot's chat builder software doesn't quite fall under the category of 'AI chatbot' because it uses a rule-based system. At the same time, their answers are saved in your CRM, allowing you to qualify leads and trigger automation. Your customers will be able to get answers to frequently asked questions, book meetings, and navigate the site. HubSpot has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. If you’re currently using a standard chatbot, but want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2021.

Facebook chat bot